FAQ

1. How long does shipping take?
We process all orders within 1–2 business days. Once shipped, delivery typically takes 8–11 business days. In total, you can expect your order to arrive within roughly 9–13 business days from the date of purchase.

2. Do you offer free shipping?
Yes — all orders qualify for free shipping.

3. Can I return or exchange an item?
Absolutely. Unused and undamaged items can be returned within 30 days of receiving your order. Exchanges are also available. For full details, please check our Return & Refund Policy.

4. Who is responsible for return shipping costs?
Customers cover the cost of return shipping unless the product arrives damaged, defective, or incorrect. In those cases, we take care of the return shipping fee.

5. How do I start a return?
Just email us at info@rickom.com and include your order number. We’ll provide step-by-step instructions and the approved return address.

6. How long does a refund take?
Refunds are processed within 7 days after we receive and inspect your returned item. The amount will be sent back to your original payment method.

7. What payment methods do you accept?
We accept the following payment options:

  • Visa, Mastercard, American Express

  • PayPal

  • Shop Pay

  • Google Pay

  • Apple Pay

  • Union Pay

8. Is my payment information secure?
Yes. All payments are handled through a secure 128-bit SSL encrypted system. We never store your card information on our servers.

9. Can I cancel my order?
Yes, as long as your order has not yet shipped. Contact us at info@rickom.com to cancel. If your order has already been dispatched, you may submit a return once it arrives.

Customer Service

E-mail: info@rickom.com
Phone: +351 934 433 280

Hours:
Monday–Friday: 9:00–18:00
Saturday: 9:00–16:00

Response time: Our support team replies within 24 hours.

Address: R. Principal 35, 2565-291, Freiria, Portugal